System and method of providing recommendations related to a service system

ABSTRACT

A method of providing recommendations related to a service is disclosed and includes receiving data from a device associated with a service subscriber, the data identifying an individual. The method also includes creating a personalization profile associated with the service subscriber. The personalization profile is populated with information included in a profile of the identified individual. The method further includes providing at least one recommendation based on the personalization profile of the service subscriber.

CROSS-REFERENCES TO RELATED APPLICATIONS

This application is a continuation of and claims priority to U.S. patentapplication Ser. No. 12/017,087 filed Jan. 21, 2008, which is herebyincorporated by reference in its entirety.

FIELD OF THE DISCLOSURE

The present disclosure generally relates to providing recommendationsrelated to a service.

BACKGROUND

Recommendations are provided in connection with various services, suchas online retail services. Typically, recommendations are initiallybased on generic user profiles that are developed throughquestionnaires. Such profiles can produce inaccurate recommendationsuntil sufficient historical data is collected and the profiles are tunedto reflect user activity.

BRIEF DESCRIPTION OF THE DRAWINGS

It will be appreciated that for simplicity and clarity of illustration,elements illustrated in the Figures have not necessarily been drawn toscale. For example, the dimensions of some of the elements areexaggerated relative to other elements. Embodiments incorporatingteachings of the present disclosure are shown and described with respectto the drawings presented herein, in which:

FIG. 1 is a block diagram illustrating a particular embodiment of asystem to provide recommendations related to a service;

FIG. 2 is a block diagram illustrating a second particular embodiment ofa system to provide recommendations related to a service;

FIG. 3 is a block diagram illustrating a third particular embodiment ofa system to provide recommendations related to a service;

FIG. 4 is a block diagram illustrating a fourth particular embodiment ofa system to provide recommendations related to a service;

FIG. 5 is a flow diagram illustrating a particular embodiment of amethod of providing recommendations related to a service;

FIG. 6 is a flow diagram illustrating a second particular embodiment ofa method of providing recommendations related to a service; and

FIG. 7 is a block diagram illustrating an illustrative embodiment of ageneral computer system.

The use of the same reference symbols in different drawings indicatessimilar or identical items.

DETAILED DESCRIPTION OF THE DRAWINGS

The numerous innovative teachings of the present application will bedescribed with particular reference to the presently preferred exemplaryembodiments. However, it should be understood that this class ofembodiments provides only a few examples of the many advantageous usesof the innovative teachings herein. In general, statements made in thespecification of the present application do not necessarily delimit anyof the various claimed systems, methods or computer-readable media.Moreover, some statements may apply to some inventive features but notto others.

FIG. 1 illustrates a particular embodiment of a system 100 to providerecommendations related to a service. The system 100 includes arecommendation system 102 associated with a service provider, such as anonline service provider, a television service provider or anotherservice provider. The recommendation system 102 communicates with acomputing device 104 associated with the service subscriber via a widearea data network 106, such as the Internet. The recommendation system102 can also communicate with a wireless device 112 associated with theservice subscriber, such as a web-enabled cellular phone, via the widearea data network 106. In an illustrative embodiment, the wirelessdevice 112 is adapted to communicate with the wide area data network 112via a wireless network 114. Further, the recommendation system 102 cancommunicate with a set-top box device 108 associated with the servicesubscriber via a television access network 110, such as a cable accessnetwork, a satellite network, or an Internet Protocol Television (IPTV)access network.

In some embodiments, the recommendation system 102 can communicate withone or more elements of a server system or other plurality of networkelements associated with the service provider. For example, therecommendation system 102 can be included at a video head-end of a videocontent service provider. In another example, the recommendation systemcan communicate with a web server that provides a website of an onlineretail service provider or other online service provider. In otherembodiments, the recommendation system 102 can be integrated with anetwork element that provides other aspects of a service. For instance,the recommendation system 102 can be integrated with a video server, aweb server providing a website, or another network element related tothe service.

In an illustrative embodiment, the recommendation system 102 is adaptedto determine that it is to create a personalization profile for asubscriber to the service provided by the service provider. Therecommendation system 102 can be adapted to create the personalizationprofile, for example, in response to the subscriber registering anaccount with the service provider; in response to the subscriber's firstuse or other use of the service provided by the service provider; inresponse to a subscriber request to reset or otherwise alter a currentprofile; or in response to another event associated with the subscriber.The recommendation system 102 is adapted to receive an identification ofan individual, such as another subscriber, a celebrity, another realperson or a fictional character, and to retrieve a profile associatedwith the identified individual. The profile can be retrieved from memoryat the recommendation system 102 or from another source communicatingwith the recommendation system 102.

Further, the recommendation system 102 is adapted to create thepersonalization profile associated with the subscriber and to populatethe profile with information included in the profile of the identifiedindividual. Such information can include demographic information (e.g.,age, income, location, etc.), personal interest information, historicalinformation (e.g., purchasing history, television viewing history,search history, etc.), other information, or any combination thereof.

In one example, the recommendation system 102 can be adapted to providea plurality of selectable identifications via a graphical user interface(GUI) sent to the computing device 104, the wireless device 112, or theset-top box device 108. The recommendation system 102 can be adapted tosend the GUI, or the GUI can be sent by another network elementcommunicating with the recommendation system 102, such as a web server,video server, distribution server (D-server), or other network element.The recommendation system 102 can be adapted to receive data indicatinga selection of one of the plurality of selectable identifications and tocreate a personalization profile associated with the subscriber, wherethe created personalization profile is populated with informationincluded in the profile of the identified individual.

The recommendation system 102 is adapted to provide one or morerecommendations in response to interaction by the subscriber with theservice provided by the service provider. For example, therecommendation system 102 can be adapted to recommend video content,music content, one or more video channels, one or more music channels,pay-per-view content, video-on-demand content, or any combinationthereof, when a television service subscriber activates a set-top boxdevice, views an electronic program guide, selects a channel, purchasespay-per-view content, performs another action with respect to atelevision service, or any combination thereof. In another example, therecommendation system 102 can be adapted to recommend one or moreproducts when a subscriber to an online retail service selects, views,searches for, or purchases a product at a website operated by the onlineretail service provider.

In other examples, the recommendation system 102 can be adapted torecommend one or more subscriptions when a subscriber to an onlinesubscription service selects, views, searches for, or purchases asubscription at a website operated by the online subscription serviceprovider; to recommend one or more digital music selections when asubscriber to a digital music service selects, views, searches for, orpurchases a digital music selection at a website operated by a digitalmusic service provider; to recommend one or more movie rental offeringswhen a subscriber to a movie rental service selects, views, searchesfor, or rents a movie at a website operated by a movie rental serviceprovider; to recommend one or more personal advertisements when asubscriber to an online matchmaking service selects, views, or searchesfor one or more individuals at a website operated by the matchmakingservice provider; or to recommend one or more financial offerings when asubscriber or client of a financial service selects, views, searchesfor, or invests in a financial offering with a financial serviceprovider.

The recommendation system 102 is adapted to generate therecommendation(s) based on the personalization profile created for thesubscriber. Hence, recommendations are initially based on informationobtained from the profile of the identified individual. Therecommendations are sent to at least one subscriber device, such as thecomputing device 104, the set-top box device 108, the wireless device112, or any combination thereof. In one example, the recommendations canbe sent to the same subscriber device from which the identification ofthe individual was received. In other embodiments, the recommendationscan be sent to a different subscriber device. For instance, theidentification of the individual can be received from the computingdevice 104 (e.g., while the subscriber configures an account associatedwith a television service), whereas the recommendations can be sent tothe set-top box device 108 while the subscriber is receiving videocontent via the television service.

In addition, the recommendation system 102 is adapted to update thepersonalization profile based on at least one activity of the subscriberwith respect to the service. For instance, the recommendation system 102can be adapted to update the personalization profile of an online retailservice subscriber based on offerings that are viewed, not viewed,selected, not selected, purchased, not purchased, searched for, or anycombination thereof, at an online retail site via the computing device104, the set-top box device 108, the wireless device, or any combinationthereof. The recommendation system 102 is adapted to provide one or moresecond recommendations for the subscriber based on the updatedpersonalization profile. The recommendation system 102 is adapted toprovide additional recommendations based on further updates to thepersonalization profile.

FIG. 2 shows a second particular embodiment of a system 200 to providerecommendations related to a service. The system 200 includes elementsof an IPTV system having a client facing tier 202, an application tier204, an acquisition tier 206, and an operations and management tier 208.Each tier 202, 204, 206, and 208 is coupled to a private network 210, apublic network 212, or both the private network 210 and the publicnetwork 212. For example, the client-facing tier 202 can be coupled tothe private network 210, while the application tier 204 can be coupledto the private network 210 and to a public network, such as theInternet. The acquisition tier 206 can also be coupled to the privatenetwork 210 and to the public network 212. Moreover, the operations andmanagement tier 208 can be coupled to the public network 212.

The various tiers 202, 204, 206 and 208 communicate with each other viathe private network 210 and the public network 212. For instance, theclient-facing tier 202 can communicate with the application tier 204 andthe acquisition tier 206 via the private network 210. The applicationtier 204 can also communicate with the acquisition tier 206 via theprivate network 210. Further, the application tier 204 can communicatewith the acquisition tier 206 and the operations and management tier 208via the public network 212. Moreover, the acquisition tier 206 cancommunicate with the operations and management tier 208 via the publicnetwork 212. In a particular embodiment, elements of the applicationtier 204 can communicate directly with the client-facing tier 202.

The client-facing tier 202 can communicate with user equipment via aprivate access network 266, such as an Internet Protocol Television(IPTV) access network. In an illustrative embodiment, customer premisesequipment (CPE) such as a first CPE device 214 and a second CPE device222 can be coupled to the private access network 266. The CPE devices214 and 222 can include modems (e.g., digital subscriber line modems),residential gateways, routers, other devices, or any combinationthereof. The client-facing tier 202 can communicate with a firstrepresentative set-top box (STB) device 216 via the first CPE device 214and with a second representative set-top box device 224 via the secondCPE device 222. The client-facing tier 202 can communicate with a largenumber of set-top boxes over a wide geographic area, such as a regionalarea, a metropolitan area, a viewing area, or any other suitablegeographic area that can be supported by networking the client-facingtier 202 to numerous set-top box devices. In one embodiment, theclient-facing tier 202 can be coupled to the CPE devices 214 and 222 viafiber optic cables. Alternatively, the CPE devices 214 and 222 can bedigital subscriber line (DSL) modems that are coupled to one or morenetwork nodes via twisted pairs, and the client-facing tier 202 can becoupled to the network nodes via fiber-optic cables. Each of the set-topbox devices 216 and 224 can process data received from the privateaccess network 266 via an IPTV software platform such as Microsoft® TVIPTV Edition.

The first set-top box device 216 can be coupled to a first displaydevice 218, such as a first television monitor, and the second set-topbox device 224 can be coupled to a second display device 226, such as asecond television monitor. Moreover, the first set-top box device 216can communicate with a first remote control 220, and the second set-topbox device 224 can communicate with a second remote control 228. In anexemplary, non-limiting embodiment, each of the set-top box devices 216and 224 can receive data or video from the client-facing tier 202 viathe private access network 266 and render or display the data or videoat the display device 218 or 226 to which it is coupled. The set-top boxdevices 216 and 224 may include tuners that receive and decodetelevision programming information for transmission to the displaydevices 218 and 226. Further, each of the set-top box devices 216 and224 can include processing logic and memory accessible to the processinglogic, such as the STB processor 270 and the STB memory device 272. EachSTB memory device may include one or more computer programs, such as thecomputer program 274, that are executable by the STB processing logic.In one embodiment, one or more of the set-top box devices 216 and 224may include integrated digital video recorder (DVR) devices orcomponents, such as the DVR 282. In other embodiments, one or more ofthe set-top box devices 216 and 224 can be coupled to external DVRdevices.

In an illustrative embodiment, the client-facing tier 202 can include aclient-facing tier (CFT) switch 230 that manages communication betweenthe client-facing tier 202 and the private access network 266, andbetween the client-facing tier 202 and the private network 210. Asshown, the CFT switch 230 is coupled to one or more distribution servers(D-servers) 232 that may receive and store video content, requests,other data, or any combination thereof, which is bound to and from theset-top box devices 216 and 224. The CFT switch 230 can also be coupledto a terminal server 234 that provides terminal devices with a commonconnection point to the private network 210. In a particular embodiment,the CFT switch 230 can also be coupled to a video-on-demand (VOD) server236. The CFT switch 230 is also coupled to a plurality of video servers280 that store video content that is to be distributed via the accessnetwork 266 to the set-top box devices 216 and 224. In an illustrative,non-limiting embodiment, each of the video servers 280 can be associatedwith one or more channels.

The application tier 204 communicates with both the private network 210and the public network 212. In this embodiment, the application tier 204can include a first application tier (APP) switch 238 and a second APPswitch 240. The first APP switch 238 can be coupled to the second APPswitch 240. The first APP switch 238 can be coupled to an applicationserver 242 and to an OSS/BSS gateway 244. The application server 242provides applications to the set-top box devices 216 and 224 via theprivate access network 266. Such applications enable the set-top boxdevices 216 and 224 to provide functions such as display, messaging,processing of IPTV data and VOD material, gaming functions, otherfunctions, or any combination thereof. In a particular embodiment, theOSS/BSS gateway 244 includes operation systems and support (OSS) data,as well as billing systems and support (BSS) data.

The second APP switch 240 is coupled to a domain controller 246 that isadapted to provide web access, for example, to subscribers via thepublic network 212. In addition, the second APP switch 240 is coupled toa recommendation server 247 that is adapted to provide recommendationsrelated to the IPTV service to subscribers. The second APP switch 240can be coupled to a subscriber and system store 248 that includesaccount information, such as account information that is associated withusers who access the system 200 via the private network 210 or thepublic network 212. In a particular embodiment, the application tier 204can also include a client gateway 250 that communicates data directly tothe client-facing tier 202. In this embodiment, the client gateway 250can be coupled directly to the CFT switch 230. The client gateway 250can provide user access to the private network 210 and the tiers coupledthereto.

In a particular embodiment, the set-top box devices 216 and 224 canaccess the system via the private access network 266 using informationreceived from the client gateway 250. The private access network 266provides security for the private network 210. User devices can accessthe client gateway 250 via the private access network 266, and theclient gateway 250 can allow such devices to access the private network210 once the devices are authenticated or verified. Similarly, theclient gateway 250 can prevent unauthorized devices, such as hackercomputers or stolen set-top box devices, from accessing the privatenetwork 210 by denying access to these devices beyond the private accessnetwork 266.

For example, when the set-top box device 216 accesses the system 200 viathe private access network 266, the client gateway 250 can verifysubscriber information by communicating with the subscriber and systemstore 248 via the private network 210, the first APP switch 238 and thesecond APP switch 240. Further, the client gateway 250 can verifybilling information and status by communicating with the OSS/BSS gateway244 via the private network 210 and the first APP switch 238. TheOSS/BSS gateway 244 can transmit a query across the first APP switch238, to the second APP switch 240, and the second APP switch 240 cancommunicate the query across the public network 212 to the OSS/BSSserver 264. After the client gateway 250 confirms subscriber and/orbilling information, the client gateway 250 can allow the set-top boxdevice 216 access to IPTV content and VOD content. If the client gateway250 cannot verify subscriber information for the set-top box device 216,(e.g., it is connected to a different twisted pair), the client gateway250 can deny transmissions to and from the set-top box device 216 beyondthe private access network 266.

The acquisition tier 206 includes an acquisition tier (AQT) switch 252that communicates with the private network 210. The AQT switch 252 canalso communicate with the operations and management tier 208 via thepublic network 212. In a particular embodiment, the AQT switch 252 canbe coupled to a live acquisition server 254 that receives televisioncontent, for example, from a broadcast service 256. Further, the AQTswitch can be coupled to a video-on-demand importer server 258 thatstores television content received at the acquisition tier 206 andcommunicates the stored content to the client-facing tier 202 via theprivate network 210.

The operations and management tier 208 can include an operations andmanagement tier (OMT) switch 260 that conducts communication between theoperations and management tier 208 and the public network 212. In theillustrated embodiment, the OMT switch 260 is coupled to a TV2 server262 that is adapted to provide a TV2 user interface to user computers268 via the public network 212, for example. Additionally, the OMTswitch 260 can be coupled to an OSS/BSS server 264 and to a simplenetwork management protocol (SNMP) monitor 265 that monitors networkdevices. In a particular embodiment, the OMT switch 260 can communicatewith the AQT switch 252 via the public network 212.

In an illustrative embodiment, the recommendation server 247 is adaptedto determine that it is to create a personalization profile for asubscriber to an IPTV service. The recommendation server 247 can beadapted to create the personalization profile, for example, in responseto the subscriber registering an account with an IPTV service provider;in response to the subscriber configuring preferences associated withthe account via the user computing device 268 or the user phone 290; inresponse to the subscriber's first use or other use of the IPTV servicevia one of the set-top box devices 216, 224; in response to a subscriberrequest to reset or otherwise alter a current profile; or in response toanother event associated with the subscriber. The recommendation server247 is adapted to receive an identification of an individual, such asanother IPTV service subscriber, a celebrity, another real person or afictional character, and to retrieve a previously created profileassociated with the identified individual. The previously createdprofile can be retrieved from memory at the recommendation server 247 orfrom another source communicating with the recommendation server 247,such as the subscriber and system store 248 or another element of theIPTV system.

Further, the recommendation server 247 is adapted to create apersonalization profile associated with the subscriber and to populatethe personalization profile with information included in the profile ofthe identified individual. Such information can include demographicinformation (e.g., age, income, location, etc.), personal interestinformation (e.g., favorite channels, favorite programming, etc.),historical information (e.g., purchasing history, television viewinghistory, search history, etc.), other information, or any combinationthereof.

In one example, the recommendation server 247 can be adapted to providea plurality of selectable identifications via a graphical user interface(GUI) sent to the service subscriber computing device 268, the userphone 290, or a set-top box device, such as the set-top box device 216.The recommendation server 247 can be adapted to send the GUI, or the GUIcan be sent by another network element communicating with therecommendation server 247, such as the domain controller 246, a videoserver 280, a D-server 232, a VOD server 236, or other network element.The recommendation server 247 can be adapted to receive a selection ofone of the plurality of selectable identifications and to create apersonalization profile associated with the subscriber, where thecreated personalization profile is populated with information includedin the profile of the identified individual.

The recommendation server 247 is adapted to provide one or morerecommendations in response to interaction by the subscriber with theIPTV service. For example, the recommendation server 247 can be adaptedto recommend video content, music content, one or more video channels,one or more music channels, or any combination thereof, when thesubscriber activates a set-top box device, views an electronic programguide, selects a channel, purchases pay-per-view content, purchases VODcontent, interacts with advertising content, performs another actionwith respect to the IPTV service, or any combination thereof.

The recommendation server 247 is adapted to generate therecommendation(s) based on the personalization profile created for thesubscriber. Hence, recommendations are initially based on informationobtained from the profile of the identified individual. Therecommendations can be sent to the computing device 268, to the userphone 290, to the set-top box device 216 or any combination thereof. Inone example, the recommendations can be sent to the same device fromwhich the identification of the individual was received. In otherembodiments, the recommendations can be sent to a different device. Forinstance, the identification of the individual can be received from thecomputing device 268 (e.g., while the subscriber configures an IPTVservice account via a web portal provided by the domain controller 246),whereas the recommendations can be sent to the set-top box device 216while the subscriber is receiving video content via the IPTV accessnetwork 266.

In addition, the recommendation server 247 is adapted to update thepersonalization profile based on at least one activity of the subscriberwith respect to the IPTV service. For instance, the recommendationserver 247 can be adapted to update the personalization profile of anIPTV service subscriber based on a channel, video content, musiccontent, pay-per view content, VOD content, or any combination thereof,that is viewed, not viewed, selected, not selected, purchased, notpurchased, related to a search query, or any combination thereof, viathe set-top box device 216. The recommendation server 247 is adapted togenerate one or more second recommendations for the subscriber based onthe updated personalization profile. The recommendation server 247 isadapted to provide additional recommendations based on further updatesto the personalization profile.

FIG. 3 shows a third particular embodiment of a system 300 to providerecommendations related to a service. The system 300 includes arecommendation system 302 that communicates with a subscriber device 322associated with a service subscriber via a network 320. Therecommendation system 302 can include a recommendation server thatcommunicates with other systems or network elements associated with aservice provider, such as a television service provider or onlineservice provider. In other embodiments, the recommendation system 302 isincorporated with another system or network element. For example, therecommendation system 302, or elements thereof, can be incorporated witha video server of a television service provider or with a web server ofan online service provider.

The subscriber device 322 can be a computing device, set-top box deviceor wireless device associated with a service subscriber. Therecommendation system 302 can communicate with multiple subscriberdevices of different types via one or more networks including thenetwork 320. Examples of such networks include the Internet; televisionaccess networks, such as cable, satellite and Internet ProtocolTelevision (IPTV) access networks; cellular networks, Wi-Fi networks, orother wireless networks; or any combination thereof.

The recommendation system 302 includes processing logic 304 and memory306 accessible to the processing logic 304. In addition, therecommendation system 302 can include at least one network interface,such as the network interface 308, adapted to facilitate communicationbetween the recommendation system 302 and networks, such as the network320. In a particular embodiment, the memory 306 includes a plurality ofmodules 312-316. The modules 312-316 can include computer instructionsthat are readable and executable by the processing logic 304 toimplement various functions of the recommendation system 302 withrespect to providing recommendations related to a service. For example,the modules 312-316 can represent various aspects of one or moresoftware applications, operating systems, or other computer programs. Inother embodiments, the modules 312-316 can be implemented as hardwarelogic or a combination of hardware logic and computer instructions.

The memory 306 includes a profile module 312 that is executable by theprocessing logic 304 to determine that it is to create a personalizationprofile for a subscriber to a service. For instance, the profile module312 can be executable by the processing logic 304 to create thepersonalization profile in response to the subscriber registering anaccount with a service provider; in response to the subscriberconfiguring preferences associated with the account via the subscriberdevice 322; in response to the subscriber's use of the service via thesubscriber device 322; in response to a subscriber request to reset orotherwise alter a current profile; or in response to another eventassociated with the subscriber.

The profile module 312 is also executable by the processing logic 304 toreceive an identification of an individual, such as another IPTV servicesubscriber, a celebrity, another real person or a fictional character.The identification can be received from the subscriber device 322 orfrom another network element communicating with the recommendationsystem, such as a web server that provides an online site associatedwith an online service to the subscriber device 322. The profile module312 is executable by the processing logic 304 to retrieve a profileassociated with the identified individual from the profile store 314 orfrom an external source.

Further, the profile module 312 is executable by the processing logic304 to create a personalization profile associated with the subscriberand to populate the personalization profile with information included inthe profile of the identified individual. Such information can includedemographic information (e.g., age, income, location, etc.), personalinterest information (e.g., favorite channels, favorite programming,etc.), historical information (e.g., purchasing history, televisionviewing history, search history, etc.), other information, or anycombination thereof. In one embodiment, the profile module 312 isexecutable by the processing logic 304 to provide a plurality ofselectable identifications via a graphical user interface (GUI) at thesubscriber device 322. The profile module 312 can be executable by theprocessing logic 304 to receive a selection of one of the plurality ofselectable identifications and to create a personalization profileassociated with the subscriber, where the created personalizationprofile is populated with information included in the profile of theidentified individual.

In addition, the profile module 312 is executable by the processinglogic 304 to update the personalization profile based on at least oneactivity of the subscriber with respect to the service. For instance,the profile module 312 is executable by the processing logic 304 toupdate the personalization profile based on historical informationrelated to subscriber activity with respect to the service. In anillustrative embodiment, the personalization profile of an online retailservice subscriber can be updated based on subscriber interaction withan online retail site via the subscriber device 322 or anothersubscriber device, such as a selection of a product, non-selection of aproduct, purchase of a product, non-purchase of a product, search query,or other subscriber activity.

The memory 306 also includes a recommendation engine 318 that isexecutable by the processing logic 304 to provide one or morerecommendations. For example, the recommendation engine 316 can beexecutable by the processing logic 304 to recommend video content, musiccontent, one or more video channels, one or more music channels, or anycombination thereof, to the subscriber when the subscriber activates aset-top box device, views an electronic program guide, selects achannel, purchases pay-per-view content, purchases VOD content,interacts with advertising content, performs another action with respectto a television service, or any combination thereof. In another example,the recommendation engine 316 can be executable by the processing logic304 to recommend one or more products when the subscriber visits anonline retail site, views a product at the site, selects a product atthe site, purchases a product at the site, searches for a product at thesite, or any combination thereof.

The recommendation engine 316 is executable by the processing logic 304to generate the recommendation(s) based on the personalization profileof the subscriber. Hence, at least one first recommendation is initiallybased on information obtained from the profile of the identifiedindividual, whereas at least one other recommendation can be based on anupdated personalization profile of the subscriber. The recommendationscan be sent to the subscriber device 322.

FIG. 4 shows a fourth particular embodiment of a system 400 to providerecommendations related to a service. The system 400 includes a set-topbox device 402 that communicates with a recommendation system 452 via anInternet Protocol Television (IPTV) access network 450. The set-top boxdevice 402 includes processing logic 404 and memory 406 accessible tothe processing logic 404. In addition, the set-top box device 402 caninclude a network interface 408 that is adapted to facilitatecommunication between the set-top box device 402 and the IPTV accessnetwork 450. The set-top box device 402 can also include a displayinterface 410 coupled to a display device 412, such as a televisionmonitor, and a remote interface 414 adapted to communicate with a remotecontrol device 416.

In a particular embodiment, the memory 406 includes a plurality ofmodules 422-426. The modules 422-426 can include computer instructionsthat are readable and executable by the processing logic 404 toimplement various functions of the set-top box device 402 with respectto providing recommendations related to a service. For example, themodules 422-426 can represent various aspects of one or more softwareapplications, operating systems, or other computer programs. In otherembodiments, the modules 422-426 can be implemented as hardware logic ora combination of hardware logic and computer instructions.

The memory 406 includes a profile module 422 that is executable by theprocessing logic 404 to determine that it is to create a personalizationprofile for an IPTV service subscriber associated with the set-top boxdevice 402. For instance, the profile module 422 can be executable bythe processing logic 404 to create the personalization profile inresponse to the subscriber activating the set-top box device (e.g.,initial activation or subsequent powering on), using an IPTV service viathe set-top box device 402; or in response to another event associatedwith the subscriber.

The profile module 422 is also executable by the processing logic 404 toreceive an identification of an individual, such as another IPTV servicesubscriber, a celebrity, another real person or a fictional character.The identification can be received via the remote control device 416,for example. In one example, the profile module 422 is executable by theprocessing logic 404 to provide a plurality of selectableidentifications via a graphical user interface (GUI) displayed at thedisplay device 412, and to receive a selection of one of the pluralityof selectable identifications via the GUI. The profile module 422 isexecutable by the processing logic 404 to create a personalizationprofile associated with the subscriber, where the createdpersonalization profile is populated with information included in theprofile of the identified individual. In one embodiment, the memory 406includes a retrieval module 424 that is executable by the processinglogic 404 to retrieve a profile associated with the identifiedindividual from the recommendation system 452.

In addition, the profile module 422 is executable by the processinglogic 404 to update the personalization profile based on at least oneactivity of the subscriber with respect to the IPTV service. Forinstance, the profile module 422 can be executable by the processinglogic 404 to update the personalization profile of the subscriber basedon a channel, video content, music content, pay-per view content, VODcontent, or any combination thereof, that is viewed, not viewed,selected, not selected, purchased, not purchased, searched, or anycombination thereof, via the set-top box device 402.

The memory 406 also includes a recommendation engine 426 that isexecutable by the processing logic 404 to provide one or morerecommendations. For example, the recommendation engine 426 can beexecutable by the processing logic 404 to recommend video content, musiccontent, one or more video channels, one or more music channels, or anycombination thereof, to the subscriber when the subscriber activates theset-top box device 402, views an electronic program guide, selects achannel, purchases pay-per-view content, purchases VOD content,interacts with advertising content, performs another action with respectto a television service, or any combination thereof.

The recommendation engine 426 is executable by the processing logic 404to generate the recommendation(s) based on the personalization profileof the subscriber. Hence, at least one first recommendation is initiallybased on information obtained from the profile of the identifiedindividual, whereas at least one other recommendation can be based on anupdated personalization profile of the subscriber. In one embodiment,the retrieval module 424 can be executable by the processing logic 404to retrieve data from the recommendation system 452 indicating channels,content, advertising, other options, or any combination thereof, whichare available to be recommended and to select recommendations from suchoptions based on the subscriber profile. The recommendations can bedisplayed at the display device 412 alone or together with othercontent.

The recommendation system 452 includes processing logic 404 and memory406 accessible to the processing logic 404. In addition, therecommendation system 452 can include a network interface 458 that isadapted to facilitate communication between the recommendation system452 and the IPTV access network 450. In a particular embodiment, thememory 456 includes a plurality of modules 460-464. The modules 460-464can include computer instructions that are readable and executable bythe processing logic 454 to implement various functions of therecommendation system 452 with respect to providing recommendationsrelated to a service. For example, the modules 460-464 can representvarious aspects of one or more software applications, operating systems,or other computer programs. In other embodiments, the modules 460-464can be implemented as hardware logic or a combination of hardware logicand computer instructions.

The memory 456 includes a set-top box device (STB) module 460 that isexecutable by the processing logic 454 to receive requests from theset-top box device 402 for profiles of identified individuals, mediathat may be recommended, or a combination thereof, and to send data tothe set-top box device 402 in response to such requests.

The memory 456 includes a profile store 462 to store profiles of IPTVservice subscribers, celebrities, other real persons, fictionalcharacters, or any combination thereof. Such profiles may be retrievedby the set-top box device 402 when creating a new personalizationprofile. In addition, the memory 456 includes an options module 464 tostore data indicating channels, content, advertising, other options, orany combination thereof, which are available to be recommended to asubscriber. Such data may be retrieved by the set-top box device 402before generating one or more recommendations for a subscriber.

FIG. 5 shows a particular embodiment of a method of providingrecommendations related to a service. At decision node 502, arecommendation system determines whether it is to create apersonalization profile for a service subscriber. For instance, therecommendation system can determine that a personalization profile is tobe created for a subscriber to a video content service (e.g., cable,satellite, Internet Protocol Television), a financial service, an onlineretail service, an online subscription service, an online movie rentalservice, an online dating service, a digital music service, or anycombination thereof. In one embodiment, the personalization profile canbe created after the subscriber registers with a service provider orwhen the subscriber accesses a service provider system via a set-top boxdevice, wireless device or other computing device that communicates withthe service provider system via a video content access network, theInternet, or another network.

If the recommendation server determines that it is not to create a newprofile (e.g., where a profile already exists for the subscriber), themethod can proceed to decision node 514. Conversely, if therecommendation server determines that it is to create a new profile, themethod continues to decision node 504, and the recommendation serverdetermines whether it is to create the new profile based on anotherprofile, such as a profile previously created for another subscriber, acelebrity or another real person or fictional character. If therecommendation server determines that the new profile is not to becreated based on another profile, the method can move to block 506, andthe profile can be created based on subscriber data, such as responsesto questions used to build the profile. The method then proceeds todecision node 514.

On the other hand, if the recommendation server determines that the newprofile is to be created based on another profile, the method moves toblock 508, and the recommendation server receives an identification ofan individual associated with the other profile. In an illustrativeembodiment, the recommendation server can provide a plurality ofidentifications via a graphical user interface (GUI) displayed at acomputing device associated with the subscriber, and the recommendationserver can receive data indicating a selection of one of the pluralityof identifications.

Continuing to block 510, the recommendation server retrieves apersonalization profile of the identified individual. The recommendationserver can retrieve the personalization profile from memory or from adatabase or other source external to the recommendation server.Advancing to block 512, the recommendation server creates a newpersonalization profile associated with the service subscriber andpopulates the new personalization profile with information included inthe personalization profile of the identified individual.

At decision node 514, the recommendation server determines whether it isprovide one or more recommendations. For example, the recommendationsystem can be adapted to provide one or more recommendations in responseto a selection, non-selection, purchase or non-purchase of a product, asubscription, a music selection, another offering, or any combinationthereof, via an online site. In another embodiment, the recommendationsystem can be adapted to provide one or more recommendations in responseto a selection or non-selection of a video content or music channel, apurchase or non-purchase of pay-per-view content, or any combinationthereof, made via a set-top box device.

If the recommendation server is to provide one or more recommendations,the method moves to block 516, and the recommendation server generatesone or more recommendations based on the subscriber profile created atblock 512 and sends the recommendation(s) to a computing deviceassociated with the subscriber. The recommendation(s) can be sent to thecomputing device from which the selection, non-selection, purchase,non-purchase, or combination thereof, was received, or to anothercomputing device. For instance, the recommendation(s) can be sent to aset-top box device from which a channel selection is received at a videohead-end of a video content service provider. Alternatively, therecommendation(s) can be sent to a wireless device after a selection,non-selection, purchase, or non-purchase is received at an online sitefrom another computing device.

Proceeding to decision node 518, the recommendation server determineswhether it has received data indicating subscriber activity, such aswhat is viewed, not viewed, selected, not selected, purchased, notpurchased, searched for, or any combination thereof, via one or moresubscriber devices. If the recommendation server determines that it hasreceived data indicating that there has been such activity, the methodadvances to block 520, and the recommendation server updates thesubscriber profile based on the subscriber activity. For example, therecommendation system can update personal interest information includedin the profile, based on the subscriber activity. In one embodiment, thepersonalization profile can be updated after each subscriber activity.In other embodiments, the personalization profile can be updatedperiodically, if subscriber activity has occurred during a period oftime. The method terminates at 522.

FIG. 6 shows a second particular embodiment of a method of providingrecommendations related to a service. At decision node 600, a subscriberdevice, such as a computing device, a wireless device, or a set-top boxdevice, determines whether it is to create a personalization profile fora service subscriber. For instance, the subscriber device can determinethat a personalization profile is to be created for a subscriber to avideo content service (e.g., cable, satellite, Internet ProtocolTelevision), a financial service, an online retail service, an onlinesubscription service, an online movie rental service, an online datingservice, a digital music service, or any combination thereof. In oneembodiment, the personalization profile can be created after thesubscriber registers with a service provider or when the subscriberaccesses a service provider system via the subscriber device.

If the subscriber device determines that it is not to create a newprofile, the method can proceed to decision node 610. Conversely, if thesubscriber device determines that it is to create a new profile, themethod moves to block 602, and the subscriber device displays a profilecreation graphical user interface (GUI). Proceeding to block 604, thesubscriber device receives an identification of an individual. In oneembodiment, the GUI can include selectable indicators of one or moreindividuals, and the subscriber device can receive a selection of anindividual via the GUI. Continuing to block 606, the subscriber deviceretrieves a profile of the identified individual from a recommendationsystem. Advancing to block 608, the subscriber device creates apersonalization profile associated with the subscriber and populates thepersonalization profile with information included in the profile of theidentified individual.

At decision node 610, the subscriber device determines whether it isprovide one or more recommendations. If the subscriber device is toprovide one or more recommendations, the method moves to block 612, andthe subscriber device retrieves data indicating options that can berecommended to the subscriber from the recommendation system. Proceedingto block 614, the subscriber device generates one or morerecommendations based on the subscriber profile created at block 608 andoutputs the recommendation(s) via a display or other output method(e.g., printing).

Proceeding to decision node 616, the subscriber device determineswhether it has detected subscriber activity, such as what is viewed, notviewed, selected, not selected, purchased, not purchased, searched for,or any combination thereof, via one or more subscriber devices. If thesubscriber device determines that it has detected such activity, themethod advances to block 618, and the recommendation server updates thesubscriber profile based on the subscriber activity. For example, therecommendation system can update personal interest information includedin the profile, based on the subscriber activity. In one embodiment, thepersonalization profile can be updated after each subscriber activity.In other embodiments, the personalization profile can be updatedperiodically, if subscriber activity has occurred during a period oftime. The method terminates at 620.

In some embodiments, the methods disclosed herein can be performed asdescribed with reference to FIGS. 5-6. In other embodiments, aspects ofthe methods can be performed in alternative sequences or simultaneously.

FIG. 7 shows an illustrative embodiment of a general computer 700including a set of instructions that can be executed to cause thecomputer system to perform any one or more of the methods or computerbased functions disclosed herein. The computer system 700 may operate asa standalone device or may be connected, e.g., using a network, to othercomputer systems or peripheral devices. In an illustrative embodiment,such standalone and peripheral devices can include, for example, set-topbox devices, wireless devices, computing devices, recommendationsystems, other network elements, other subscriber devices, or anycombination thereof, as illustrated in FIGS. 1-4.

In a networked deployment, the computer system may operate in thecapacity of a server or as a client user computer in a server-clientuser network environment, or as a peer computer system in a peer-to-peer(or distributed) network environment. The computer system 700 can alsobe implemented as or incorporated into various devices, such as apersonal computer (PC), a tablet PC, a set-top box (STB), a personaldigital assistant (PDA), a mobile device, a palmtop computer, a laptopcomputer, a desktop computer, a communications device, a wirelesstelephone, a land-line telephone, a control system, a camera, a scanner,a facsimile machine, a printer, a pager, a personal trusted device, aweb appliance, a network router, switch or bridge, or any other machinecapable of executing a set of instructions (sequential or otherwise)that specify actions to be taken by that machine. In a particularembodiment, the computer system 700 can be implemented using electronicdevices that provide voice, video or data communication. Further, whilea single computer system 700 is illustrated, the term “system” shallalso be taken to include any collection of systems or sub-systems thatindividually or jointly execute a set, or multiple sets, of instructionsto perform one or more computer functions.

The computer system 700 may include a processor 702, e.g., a centralprocessing unit (CPU), a graphics processing unit (GPU), or both.Moreover, the computer system 700 can include a main memory 704 and astatic memory 706 that can communicate with each other via a bus 708. Asshown, the computer system 700 may further include a video display unit710, such as a liquid crystal display (LCD), an organic light emittingdiode (OLED), a flat panel display, a solid state display, or a cathoderay tube (CRT). Additionally, the computer system 700 may include aninput device 712, such as a keyboard, and a cursor control device 714,such as a mouse. The computer system 700 can also include a disk driveunit 716, a signal generation device 718, such as a speaker or remotecontrol, and a network interface device 720.

In a particular embodiment as depicted in FIG. 7, the disk drive unit716 may include a computer-readable medium 722 in which one or more setsof instructions 724, e.g. software, can be embedded. Further, theinstructions 724 may embody one or more of the methods or logic asdescribed herein. In a particular embodiment, the instructions 724 mayreside completely, or at least partially, within the main memory 704,the static memory 706, and/or within the processor 702 during executionby the computer system 700. The main memory 704 and the processor 702also may include computer-readable media. The network interface device720 can provide connectivity to a network 726, e.g., a wide area network(WAN), a local area network (LAN), or other network.

In an alternative embodiment, dedicated hardware implementations, suchas application specific integrated circuits, programmable logic arraysand other hardware devices, can be constructed to implement one or moreof the methods described herein. Applications that may include theapparatus and systems of various embodiments can broadly include avariety of electronic and computer systems. One or more embodimentsdescribed herein may implement functions using two or more specificinterconnected hardware modules or devices with related control and datasignals that can be communicated between and through the modules, or asportions of an application-specific integrated circuit. Accordingly, thepresent system encompasses software, firmware, and hardwareimplementations.

In accordance with various embodiments of the present disclosure, themethods described herein may be implemented by software programsexecutable by a computer system. Further, in an exemplary, non-limitedembodiment, implementations can include distributed processing,component/object distributed processing, and parallel processing.Alternatively, virtual computer system processing can be constructed toimplement one or more of the methods or functionality as describedherein.

The present disclosure contemplates a computer-readable medium thatincludes instructions 724 or receives and executes instructions 724responsive to a propagated signal, so that a device connected to anetwork 726 can communicate voice, video or data over the network 726.Further, the instructions 724 may be transmitted or received over thenetwork 726 via the network interface device 720.

While the computer-readable medium is shown to be a single medium, theterm “computer-readable medium” includes a single medium or multiplemedia, such as a centralized or distributed database, and/or associatedcaches and servers that store one or more sets of instructions. The term“computer-readable medium” shall also include any medium that is capableof storing, encoding or carrying a set of instructions for execution bya processor or that cause a computer system to perform any one or moreof the methods or operations disclosed herein.

In a particular non-limiting, exemplary embodiment, thecomputer-readable medium can include a solid-state memory such as amemory card or other package that houses one or more non-volatileread-only memories. Further, the computer-readable medium can be arandom access memory or other volatile re-writable memory. Additionally,the computer-readable medium can include a magneto-optical or opticalmedium, such as a disk or tapes or other storage device to capturecarrier wave signals such as a signal communicated over a transmissionmedium. A digital file attachment to an e-mail or other self-containedinformation archive or set of archives may be considered a distributionmedium that is equivalent to a tangible storage medium. Accordingly, thedisclosure is considered to include any one or more of acomputer-readable medium or a distribution medium and other equivalentsand successor media, in which data or instructions may be stored.

Although the present specification describes components and functionsthat may be implemented in particular embodiments with reference toparticular standards and protocols, the invention is not limited to suchstandards and protocols. For example, standards for Internet and otherpacket switched network transmission (e.g., TCP/IP, UDP/IP, HTML, HTTP)represent examples of the state of the art. Such standards areperiodically superseded by faster or more efficient equivalents havingessentially the same functions. Accordingly, replacement standards andprotocols having the same or similar functions as those disclosed hereinare considered equivalents thereof.

The illustrations of the embodiments described herein are intended toprovide a general understanding of the structure of the variousembodiments. The illustrations are not intended to serve as a completedescription of all of the elements and features of apparatus and systemsthat utilize the structures or methods described herein. Many otherembodiments may be apparent to those of skill in the art upon reviewingthe disclosure. Other embodiments may be utilized and derived from thedisclosure, such that structural and logical substitutions and changesmay be made without departing from the scope of the disclosure.Additionally, the illustrations are merely representational and may notbe drawn to scale. Certain proportions within the illustrations may beexaggerated, while other proportions may be minimized. Accordingly, thedisclosure and the figures are to be regarded as illustrative ratherthan restrictive.

The Abstract of the Disclosure is provided to comply with 37 C.F.R.§1.72(b) and is submitted with the understanding that it will not beused to interpret or limit the scope or meaning of the claims. Inaddition, in the foregoing Detailed Description of the Drawings, variousfeatures may be grouped together or described in a single embodiment forthe purpose of streamlining the disclosure. This disclosure is not to beinterpreted as reflecting an intention that the claimed embodimentsrequire more features than are expressly recited in each claim. Rather,as the following claims reflect, inventive subject matter may bedirected to less than all of the features of any of the disclosedembodiments. Thus, the following claims are incorporated into theDetailed Description of the Drawings, with each claim standing on itsown as defining separately claimed subject matter.

The above disclosed subject matter is to be considered illustrative, andnot restrictive, and the appended claims are intended to cover all suchmodifications, enhancements, and other embodiments which fall within thetrue spirit and scope of the present disclosed subject matter. Thus, tothe maximum extent allowed by law, the scope of the present disclosedsubject matter is to be determined by the broadest permissibleinterpretation of the following claims and their equivalents, and shallnot be restricted or limited by the foregoing detailed description.

What is claimed is:
 1. A system for providing recommendations related to a service, the system comprising: a memory that stores instructions; a processor that executes the instructions to perform operations, the operations comprising: receiving data from a first device associated with a service subscriber, wherein the data identifies an individual that is a fictional character; creating, in response to a first use of the service by the service subscriber, a personalization profile for the service subscriber, wherein the personalization profile includes information from a profile of the individual; providing a first recommendation to the second device associated with the service subscriber based on the personalization profile and in response to activating the second device, receiving a selection of a channel, detecting an interaction of the service subscriber with an advertisement, and determining that the service subscriber is viewing an electronic program guide; and providing a second recommendation based on an action of the service subscriber on the first device, wherein the action is selected from the group consisting of viewing a product at an online site, selecting the product at the online site, purchasing the product at the online site, and searching for the product at the online site, wherein the first and second recommendations comprise a recommended financial offering, wherein the recommended financial offering is recommended to the service subscriber when the service subscriber invests in a financial offering with a financial service provider.
 2. The system of claim 1, wherein the operations further comprise detecting an activity performed by the service subscriber.
 3. The system of claim 2, wherein the operations further comprise updating the personalization profile based on the activity detected.
 4. The system of claim 1, wherein the operations further comprise outputting the first and second recommendations via a display of the second device.
 5. The system of claim 1, wherein the operations further comprise retrieving information that indicates an option that can be recommended to the service subscriber.
 6. The system of claim 1, wherein the operations further comprise providing the first recommendation in response to detecting a purchase of content.
 7. The system of claim 1, wherein the operations further comprise providing the first recommendation in response to detecting an internet protocol television service action.
 8. The system of claim 1, wherein the operations further comprise creating the personalization profile in response to a request to reset a current profile.
 9. The system of claim 1, wherein the operations further comprise creating the personalization profile in response to a registration of an account with a service provider.
 10. A method for providing recommendations related to a service, the method comprising: receiving data from a first device associated with a service subscriber, wherein the data identifies an individual that is a fictional character; creating, in response to an activation of the first device, a personalization profile for the service subscriber, wherein the personalization profile includes information from a profile of the individual; providing, by utilizing instructions from memory that are executed by a processor, a first recommendation to the second device associated with the service subscriber based on the personalization profile and in response to activating the second device, receiving a selection of a channel, detecting an interaction of the service subscriber with an advertisement, and determining that the service subscriber is viewing an electronic program guide; and providing a second recommendation based on an action of the service subscriber on the first device, wherein the action is selected from the group consisting of viewing a product at an online site, selecting the product at the online site, purchasing the product at the online site, and searching for the product at the online site, wherein the first and second recommendations comprise a recommended financial offering, wherein the recommended financial offering is recommended to the service subscriber when the service subscriber invests in a financial offering with a financial service provider.
 11. The method of claim 10, further comprising detecting an activity performed by the service subscriber.
 12. The method of claim 11, further comprising updating the personalization profile based on the activity detected.
 13. The method of claim 10, further comprising outputting the first and second recommendations via a display of the second device.
 14. The method of claim 10, further comprising retrieving information that indicates an option that can be recommended to the service subscriber.
 15. The method of claim 10, further comprising providing the first recommendation in response to detecting a purchase of content.
 16. The method of claim 10, further comprising providing the first recommendation in response to detecting an internet protocol television service action.
 17. The method of claim 10, further comprising creating the personalization profile in response to detecting that the service subscriber is configuring preferences associated with an account.
 18. The method of claim 10, further comprising creating the personalization profile in response to a registration of an account with a service provider.
 19. A machine-readable storage device comprising instructions, which, when loaded and executed by a processor, cause the processor to perform operations, the operations comprising: receiving data from a first device associated with a service subscriber, wherein the data identifies an individual that is a fictional character; creating, in response to detection of an event associated with the service subscriber, a personalization profile for the service subscriber, wherein the personalization profile includes information from a profile of the individual; providing a first recommendation to the second device associated with the service subscriber based on the personalization profile and in response to activating the second device, receiving a selection of a channel, detecting an interaction of the service subscriber with an advertisement, and determining that the service subscriber is viewing an electronic program guide; and providing a second recommendation based on an action of the service subscriber on the first device, wherein the action is selected from the group consisting of viewing a product at an online site, selecting the product at the online site, purchasing the product at the online site, and searching for the product at the online site, wherein the first and second recommendations comprise a recommended financial offering, wherein the recommended financial offering is recommended to the service subscriber when the service subscriber invests in a financial offering with a financial service provider.
 20. The machine-readable storage device of claim 19, wherein the operations further comprise creating the personalization profile in response to detecting that the service subscriber is configuring preferences associated with an account. 